This week’s column is going to be dedicated to some unsung heroes, i.e., people who deal with the public. I will be mentioning some of my “interactions” with clients and co workers and while the technical minutiae may differ from your experiences, I am sure that you will see the common thread. In any case, whether you are a cashier or front desk worker or grocery clerk, you are doing a great job during these frightening times and you have earned my admiration and respect. Actually, you’ve always had my respect, but shamefully I have been remiss in showing it. Until now, that is, as it took your steadfast behaviour in this grave situation to make me express it. Let us apply a very broad brush definition to “unit”. I am speaking in terms of a store or work section or restaurant.
Segarini: Don't Believe a Word I Say 